Last updated: [date]. [Draft: have this reviewed by a lawyer for UAE and GCC data protection rules before launch.]
This policy explains what personal data [GA legal company name] (“GA”, “we”) collects on shellysmart.ae, why, and what your choices are.
What we collect
- Order details: name, phone number, email, delivery and billing address, and the items you order.
- Account details: if you create an account, your login email and order history.
- Messages: what you send us through WhatsApp, email, the Kit Finder or contact forms, including engineer visit requests.
- Technical data: IP address, browser and device type, and pages visited. We use your IP address to show prices in your local currency.
- Payment data: card payments are processed by our payment provider [provider name]. We do not see or store your full card number.
Why we use it
- To process and deliver your order and handle returns and warranty claims.
- To answer your questions and arrange engineer visits.
- To show the right currency and prevent fraud.
- To send marketing messages, only if you agree. You can unsubscribe at any time.
- To meet legal obligations, such as keeping invoices for tax purposes.
Who we share it with
- Delivery companies, to deliver your order.
- Our payment provider, to take payment.
- Service providers that host and run this website, under contracts that protect your data.
- Authorities, when the law requires it.
We do not sell your personal data.
AI assistant
If you use the “Ask about specifications” assistant in the Kit Finder, your question is sent to our AI provider [Anthropic] to generate an answer. Do not include personal details in your question.
How long we keep it
We keep order and invoice records for as long as the law requires [number of years]. Other data is deleted when it is no longer needed.
Your choices
You can ask us to access, correct or delete your personal data, or to stop marketing messages. Write to [privacy email address].
Cookies
See our Cookie Policy.
Contact
[GA legal company name] · [address] · [email]