We’re here to help you choose, install and use your Shelly devices. We answer in English, Arabic and Russian.
Contact us
- WhatsApp: [WhatsApp number] (fastest)
- Email: [support email address]
- Phone: [phone number]
- Hours: [e.g. Sunday–Thursday, 9:00–18:00 Gulf Standard Time]
When you write about an order, please include your order number.
Not sure what to buy?
Answer a few questions in the Kit Finder and get a list of the devices you need. If you don’t know something about your wiring, choose “I don’t know” and our engineer can check it on site.
Common questions
Are these genuine Shelly products?
Yes. GA is an official partner of Shelly Asia and every device comes through the official Shelly channel. See Official Partner.
Do I need an electrician?
Plugs and battery sensors need no installation. Relays, dimmers and energy meters are wired into your switch box or distribution board and should be installed by a qualified electrician. Always switch off the circuit at the breaker before opening a switch box.
What is a neutral wire and do I need one?
Many Shelly relays need a neutral wire in the switch box. If yours has none, there are models made for that (such as Shelly 1L and 2L Gen4). The Kit Finder asks about it and picks the right device.
Do the devices work without internet?
Yes. Shelly devices keep working on your local network and with your wall switch. You need internet for control from outside your home and for voice assistants.
Which apps and assistants do they work with?
The Shelly app, plus Amazon Alexa, Google Home and Home Assistant. Newer models also support Matter. Each product page lists what that device supports.
Delivery, warranty and returns
See Shipping & Payment and Warranty & Returns.