Every Shelly device sold by GA is genuine and covered by the manufacturer’s warranty, handled by us locally. [Confirm warranty period with Shelly Asia]
Warranty
- Period: [warranty period, e.g. 24 months] from the delivery date.
- What it covers: defects in materials and workmanship under normal use.
- What it does not cover: damage from incorrect wiring or installation, overloading beyond the device’s rated current or power, water or physical damage, opening or modifying the device, and normal wear.
- How to claim: contact us on Support with your order number, the device model and a short description or video of the problem. We check it with you first, because many issues are solved by a reset or a settings change. If the device is faulty, we repair or replace it.
Returns
- You can return an unused device in its original, unopened packaging within [number] days of delivery.
- Devices that have been installed or wired cannot be returned unless they are faulty. Faulty devices are handled under the warranty.
- Engineer site visits cannot be refunded once the visit has taken place.
- [Who pays return shipping: customer, or GA for faulty/wrong items]
How to return an item
1. Contact us on Support with your order number and the item you want to return.
2. We confirm the return and send you the return address or arrange a pickup.
3. Once we receive and check the item, we refund you to the original payment method within [number] working days.
Wrong or damaged delivery
If you receive a wrong or damaged item, contact us within [number] days of delivery with photos of the item and the packaging. We will send the correct item or a replacement at no cost.
Your statutory rights as a consumer under the laws of your country are not affected by this policy.